{"services":[{"id":13990,"name":"Internet Backbone","description":null,"children":[],"current_incident_type":null},{"id":13993,"name":"Networking Gear","description":null,"children":[],"current_incident_type":"major"},{"id":14005,"name":"SC2 Nodes","description":"Scalable Cloud Compute Nodes","children":[{"id":14006,"name":"[US] Los Angeles","description":null,"children":[],"current_incident_type":"major"},{"id":39576,"name":"[US] Los Angeles Partner Nodes","description":null,"children":[],"current_incident_type":"major"}],"current_incident_type":"major"},{"id":29415,"name":"VPS Nodes","description":"Virtual Private Server Nodes","children":[{"id":29416,"name":"[US] Los Angeles","description":"","children":[],"current_incident_type":"major"},{"id":57178,"name":"[US] St. Louis","description":null,"children":[],"current_incident_type":null},{"id":57359,"name":"[US] Reston","description":null,"children":[],"current_incident_type":null}],"current_incident_type":"major"},{"id":14007,"name":"Hosted Email Nodes","description":null,"children":[{"id":14008,"name":"[US] Los Angeles","description":null,"children":[],"current_incident_type":null}],"current_incident_type":null},{"id":13994,"name":"Cloud Control Panel","description":null,"children":[{"id":13997,"name":"Compute Instance Management","description":null,"children":[],"current_incident_type":"major"},{"id":13998,"name":"Dedicated Instance Management","description":null,"children":[],"current_incident_type":"major"},{"id":13999,"name":"Email Instance Management","description":null,"children":[],"current_incident_type":null},{"id":14000,"name":"CDN Instance Management","description":null,"children":[],"current_incident_type":null},{"id":14001,"name":"DNS Instance Management","description":null,"children":[],"current_incident_type":null},{"id":14002,"name":"Support Ticket Management","description":null,"children":[],"current_incident_type":null},{"id":14003,"name":"Payment Processing","description":null,"children":[],"current_incident_type":null},{"id":56894,"name":"VPS Instance Management","description":null,"children":[],"current_incident_type":"major"}],"current_incident_type":"major"},{"id":14004,"name":"Cloud View","description":null,"children":[],"current_incident_type":null},{"id":13992,"name":"API","description":null,"children":[],"current_incident_type":null},{"id":14009,"name":"Website","description":null,"children":[],"current_incident_type":null}],"status_page":{"name":"CloudCone","url":"cloudcone.com","subdomain":"cloudcone","time_zone":"Etc/UTC","current_incident_type":"major","default_lang":"en"},"incidents":[{"id":384910,"type":"major","title":"Intermittent Network Timeouts/TLS Handshake Issues","url":"https://status.cloudcone.com/incidents/384910","updates":[{"id":798593,"type":"update","description":"Our engineering team has completed the preparation and deployment of the required network hardware and supporting infrastructure for the planned network improvements.\r\n\r\nAt this stage, we are awaiting a patch from our upstream provider, which is required before the remaining changes can be implemented. Once the patch has been applied, we will proceed with the final stages of the network upgrade and continue monitoring service stability.\r\n\r\nWe will provide another update as soon as we have further progress to share. Thank you for your continued patience and understanding.","inserted_at":"2026-07-11T19:59:37","updated_at":"2026-07-11T19:59:37","posted_at":"2026-07-11T19:59:05","subscribers_notified_at":"2026-07-11T19:59:37","description_html":"<p>\nOur engineering team has completed the preparation and deployment of the required network hardware and supporting infrastructure for the planned network improvements.</p>\n<p>\nAt this stage, we are awaiting a patch from our upstream provider, which is required before the remaining changes can be implemented. Once the patch has been applied, we will proceed with the final stages of the network upgrade and continue monitoring service stability.</p>\n<p>\nWe will provide another update as soon as we have further progress to share. Thank you for your continued patience and understanding.</p>\n"},{"id":798259,"type":"update","description":"**Network upgrade scheduled to resolve connectivity issues**\r\n\r\nOur network team has identified the cause of the intermittent connectivity issues affecting services in the Los Angeles data center.\r\n\r\nA network upgrade is scheduled to be implemented to address the underlying issue. Once completed, this change is expected to resolve the connectivity problems currently being experienced, including intermittent timeouts and connection failures.\r\n\r\nDuring this maintenance window, customers may continue to experience intermittent network-related issues until the changes are fully applied and validated.\r\n\r\nWe will continue monitoring the network after the upgrade is completed and will provide further updates here.\r\n\r\nThank you for your patience and understanding while we work to resolve this issue.","inserted_at":"2026-07-10T09:07:46","updated_at":"2026-07-10T09:08:34","posted_at":"2026-07-10T09:06:43","subscribers_notified_at":"2026-07-10T09:07:46","description_html":"<p>\n<strong>Network upgrade scheduled to resolve connectivity issues</strong></p>\n<p>\nOur network team has identified the cause of the intermittent connectivity issues affecting services in the Los Angeles data center.</p>\n<p>\nA network upgrade is scheduled to be implemented to address the underlying issue. Once completed, this change is expected to resolve the connectivity problems currently being experienced, including intermittent timeouts and connection failures.</p>\n<p>\nDuring this maintenance window, customers may continue to experience intermittent network-related issues until the changes are fully applied and validated.</p>\n<p>\nWe will continue monitoring the network after the upgrade is completed and will provide further updates here.</p>\n<p>\nThank you for your patience and understanding while we work to resolve this issue.</p>\n"},{"id":797613,"type":"investigating","description":"Our team is currently investigating intermittent network timeouts and SSL/TLS connectivity issues affecting some services hosted in our Los Angeles (DC3) infrastructure following the recent datacenter migration.\r\n\r\nAffected customers may experience one or more of the following:\r\n\r\n* Intermittent network timeouts.\r\n* HTTPS/SSL connections failing or timing out during the TLS handshake.\r\n* Inability to reach certain third-party websites, APIs, or package repositories.\r\n* Software updates, and other outbound HTTPS requests intermittently failing.\r\n* Slower than expected connectivity to specific network destinations.\r\n\r\nThese issues do not affect all destinations or all customers and may be intermittent depending on the network path.\r\n\r\nOur networking team is actively investigating the underlying cause and implementing corrective measures to restore normal connectivity.","inserted_at":"2026-07-09T08:28:18","updated_at":"2026-07-09T08:28:18","posted_at":"2026-07-09T08:15:57","subscribers_notified_at":"2026-07-09T08:28:18","description_html":"<p>\nOur team is currently investigating intermittent network timeouts and SSL/TLS connectivity issues affecting some services hosted in our Los Angeles (DC3) infrastructure following the recent datacenter migration.</p>\n<p>\nAffected customers may experience one or more of the following:</p>\n<ul>\n  <li>\nIntermittent network timeouts.  </li>\n  <li>\nHTTPS/SSL connections failing or timing out during the TLS handshake.  </li>\n  <li>\nInability to reach certain third-party websites, APIs, or package repositories.  </li>\n  <li>\nSoftware updates, and other outbound HTTPS requests intermittently failing.  </li>\n  <li>\nSlower than expected connectivity to specific network destinations.  </li>\n</ul>\n<p>\nThese issues do not affect all destinations or all customers and may be intermittent depending on the network path.</p>\n<p>\nOur networking team is actively investigating the underlying cause and implementing corrective measures to restore normal connectivity.</p>\n"}],"inserted_at":"2026-07-09T08:28:18","updated_at":"2026-07-11T19:59:37","timezone":null,"starts_at":"2026-07-09T08:15:57","affects_uptime":true,"ends_at":null,"service_ids":[13993,14005,14006,39576,29415,29416,13994,13997,13998,56894]}],"info_notices":[],"maintenances":[{"id":384548,"type":"scheduled","title":"Scheduled Migration","url":"https://status.cloudcone.com/incidents/384548","updates":[{"id":797602,"type":"update","description":"While majority of HVs are online, some HVs were reporting issues. This is being investigated","inserted_at":"2026-07-09T08:08:16","updated_at":"2026-07-09T08:08:16","posted_at":"2026-07-09T08:06:55","subscribers_notified_at":null,"description_html":"<p>\nWhile majority of HVs are online, some HVs were reporting issues. This is being investigated</p>\n"},{"id":797495,"type":"monitoring","description":"All VPS HVs have been moved, VMs should be coming online momentarily.","inserted_at":"2026-07-09T04:56:36","updated_at":"2026-07-09T04:56:36","posted_at":"2026-07-09T04:48:40","subscribers_notified_at":"2026-07-09T04:56:36","description_html":"<p>\nAll VPS HVs have been moved, VMs should be coming online momentarily.</p>\n"},{"id":797102,"type":"update","description":"50% of the services have been taken back online, we're working on the rest.","inserted_at":"2026-07-08T14:36:44","updated_at":"2026-07-08T14:36:44","posted_at":"2026-07-08T14:36:18","subscribers_notified_at":"2026-07-08T14:36:44","description_html":"<p>\n50% of the services have been taken back online, we’re working on the rest.</p>\n"},{"id":796891,"type":"essential","description":"As per the email, we will be migrating VPS workloads from our Los Angeles DC1 to our new facility in Los Angeles (DC3) location Jul 7th, starting at 6:00 PM PST. This migration is necessary due to ongoing transitions affecting our upstream providers at the LA DC1 facility.\r\n\r\nWhat to expect:\r\n\r\n* VPS instances currently hosted in LA DC1 will experience a service interruption.\r\n* Systems will undergo a controlled shutdown and reboot as part of the migration.\r\n* No configuration changes are required from customers.\r\n\r\nWe expect this maintenance window to be 24 hours for the total move and will closely monitor all services throughout the migration to ensure a smooth transition. Additional updates will be posted here if necessary.\r\n\r\nWe appreciate your patience and understanding as we complete this work to provide a more stable and reliable hosting environment.","inserted_at":"2026-07-08T05:57:03","updated_at":"2026-07-08T05:57:03","posted_at":"2026-07-08T05:45:52","subscribers_notified_at":"2026-07-08T05:57:03","description_html":"<p>\nAs per the email, we will be migrating VPS workloads from our Los Angeles DC1 to our new facility in Los Angeles (DC3) location Jul 7th, starting at 6:00 PM PST. This migration is necessary due to ongoing transitions affecting our upstream providers at the LA DC1 facility.</p>\n<p>\nWhat to expect:</p>\n<ul>\n  <li>\nVPS instances currently hosted in LA DC1 will experience a service interruption.  </li>\n  <li>\nSystems will undergo a controlled shutdown and reboot as part of the migration.  </li>\n  <li>\nNo configuration changes are required from customers.  </li>\n</ul>\n<p>\nWe expect this maintenance window to be 24 hours for the total move and will closely monitor all services throughout the migration to ensure a smooth transition. Additional updates will be posted here if necessary.</p>\n<p>\nWe appreciate your patience and understanding as we complete this work to provide a more stable and reliable hosting environment.</p>\n"}],"inserted_at":"2026-07-08T05:57:03","updated_at":"2026-07-09T08:08:16","timezone":null,"starts_at":"2026-07-07T23:00:00","affects_uptime":false,"ends_at":null,"service_ids":[29415,29416,13994,56894]}],"upcoming_maintenances":[],"current_status_type":"major"}