Question 1

Why unlimited status pages?

Accepted Answer

Most competitors charge you per status page, at StatusPal we don't penalize you for needing more than one status page, and we know you might very well have multiple environments like staging and live, or multiple projects to report on, so go ahead and create as many status pages as you need!

Question 2

Can I test all the features with the free 14-day trial?

Accepted Answer

Absolutely! for 14 days you can fully test StatusPal with no restrictions, you can switch between the existing plans without having to enter your credit card or commit in any way.

Question 3

What's the difference between public and private status page?

Accepted Answer

A public status page will be publicly available to anyone, anybody will be able to access it and subscribe to receive notifications for it.
      A private status page can be configured to restrict its access in two ways:
      IP Allowlisting: This will restrict its access to only some specified IPs addresses.
      Member restricted: This will require authentication (via user/password or SSO) from a team member (admin or viewer) in order to access it and optionally subscribe to.

Question 4

What is a team member?

Accepted Answer

A team member has access to your status page's Admin site and can manage it according to their role, they can have one of the following roles: owner, administrator, editor.

Question 5

What are subscribers?

Accepted Answer

StatusPal enables your customers to subscribe to receive real-time notifications from your status page, this notifications can be sent though email, Slack, SMS, Discord and more.

Question 6

What does "monitored service" mean?

Accepted Answer

With "monitored service" we mean a service (or component) in your status page that also comes with support to be monitored either with our Simple Monitoring or by a third party monitoring tool like Pingdom, Datadog, etc.
      A monitored service can then be used to automate incident creation and resolution.
      You can only have this number of services according to your plan and you can choose to use monitoring on them or not.

Question 7

What are viewer members and how do the differ from subscribers?

Accepted Answer

A viewer member is a special team member role which only grants access to view and subscribe to a status page, you can create this type of team member if you want to restrict the access to your status page, and they can sign in via SSO.
      The difference with a subscriber is that you create viewer members only if you want to restrict the access to your status page (make it private) to some customers, they can still subscribe, so each viewer member also comes with a subscriber seat.

Question 8

Can I manage multiple status pages in my account?

Accepted Answer

Yes, you can have multiple status pages within your organization and easily switch between them, StatusPal is designed with this in mind.
      You can also have multiple organization and group your status pages in them, billing is independent to each organization.

Core	Hobby	Startup	Business	Enterprise
Managing team members Team members that can manage the status page (Owner, Admin, Editor)	5	20	50	Custom
Subscriptions Each subscription supports multi-channel notifications (SMS, Email, etc.). For private status pages, each plan has the same number of viewer members as subscriptions.	500	1,000	4,000	Custom
Viewer members	500	1,000	4,000	Custom
Monitored services	10	30	100	Custom
Metrics	5	15	50	Custom
Status page languages	1	2	3	Custom
Custom domains		1	4	Custom
Incidents retention	90 days	300 days	∞	∞
Uptime Calendar
White label
Custom JS/CSS

Notifications	Hobby	Startup	Business	Enterprise
Email
RSS/Atom Feed
Twitter
Calendar
ChatOps
SMS

Integrations & Automation	Hobby	Startup	Business	Enterprise
Email & metrics integrations
Incident response integrations
External status page statusNew

Admin & security	Hobby	Startup	Business	Enterprise
Custom HTML & email templates
Custom incident typesNew
SAML Single Sign-On (SSO)
SSO role provisioningNew
Multi-provider SSO
Audience specific pages

Support	Hobby	Startup	Business	Enterprise
Priority support
Phone support
Custom SLA

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