Last Revised: 05/09/2019
We collect information you provide directly to us. For example, we collect information when you participate in any interactive features of our services, fill out a form, request customer support, provide any contact or identifying information or otherwise communicate with us. The types of information we may collect include your name, email address. We do not collet credit card information, this is managed by Stripe directly.
Statuspal wouldn't be possible without relying on third party services. We have carefully reviewed and chosen our business partners. Individual data processing terms with those vendors are in place. The following gives you an overview which external services we use, how and why:
The traffic and emails to our statuspal.io domain is supported by Namecheap.
All Statuspal infraestructure is hosted at the moment in DigitalOcean.
We rely on Stripe for payment processing, limiting our data collection on this regard to only a reference to a Stripe customer and subscription.
We use MailChimp to send occasionally e-mail updates to subscribed Accounts. These e-mails include relevant informations on service updates and feature announcements. With MailChimp we share e-mail addresses. New accounts get signed up for the newsletter automatically. That's why you need to confirm that we contact you by e-mail upfront.
We use Mailgun to send transactional emails to status pages subscribers, subscriber email addresses are stored in Mailgun lists, we only store a reference to the email lists.
We use HelpScout to manage and respond to support emails and messages sent through the chat widget presented in our website.
Whenever you write to us through the chat widget your email address will be stored in HelpScout, as well as other relevant information like Operating System, Browser information, approximated location at city level (based on GeoIP) and IP address.
Similarly, whenever you write to [email protected] your email address as well as any headers will be stored in HelpScout.
We use Google Analytics to keep track of usage analytics, see more in the section Third Party Analytics below.
When you access or use our services, we automatically collect information about you, including:
For more details about how we collect information, including details about cookies and how to disable them, please see "Your Information Choices" below.
We use information about you for various purposes, including to:
We may share personal information about you as follows:
We take reasonable measures to help protect personal information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
We make use of certain cookies on this website. Cookies are small pieces of data sent by a website and saved by your web browser.
We use functional cookies, cookies to automatically sign you in if requested and cookies to enhance your browsing experience.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our services.
You may opt out of receiving any promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.