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PRIVACY POLICY

Last Revised: 10/11/2020

Our privacy policy applies to information we collect when you use or access our website, application, or just interact with us. We may change this privacy policy from time to time. Whenever we make changes to this privacy policy, the changes are effective a week after we post the revised privacy policy (as indicated by revising the date at the top of our privacy policy). We encourage you to review our privacy policy whenever you access our services to stay informed about our information practices and the ways you can help protect your privacy.

Collection of Information

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you participate in any interactive features of our services, fill out a form, request customer support, provide any contact or identifying information or otherwise communicate with us. The types of information we may collect include your name, email address. We do not collet credit card information, this is managed by Stripe directly.

Third party services transparency

Statuspal wouldn't be possible without relying on third party services. We have carefully reviewed and chosen our business partners. Individual data processing terms with those vendors are in place. The following gives you an overview which external services we use, how and why:

Domain name and email service

The traffic and emails to our statuspal.io domain is supported by Namecheap.

Cloud hosting & data centers

All Statuspal infraestructure is hosted at the moment in DigitalOcean.

Payment processing

We rely on Stripe for payment processing, limiting our data collection on this regard to only a reference to a Stripe customer and subscription.

Newsletter subscription

We use Sendgrid to send occasionally e-mail updates to subscribed Accounts. These e-mails include relevant informations on service updates and feature announcements.

Transactional e-mails

We use Mailgun to send transactional emails our customers and to status pages subscribers.

Customer support chat widget

We use Intercom to manage and respond to messages sent through the chat widget presented in our website.

Usage statistics

We use Google Analytics to keep track of usage analytics, see more in the section Third Party Analytics below.

User behavior & feedback

We use Hotjar to collect behavioral data in order to better understand our customers as well as to collect feedback.

User on-boarding

We use HelpHero to provide a interactive on-boarding experience for our new customers.

Information We Collect Automatically When You Use the Services

When you access or use our services, we automatically collect information about you, including:

For more details about how we collect information, including details about cookies and how to disable them, please see "Your Information Choices" below.

Use of Information

We use information about you for various purposes, including to:

Sharing of Information

We may share personal information about you as follows:

Third Party Analytics

We may allow third parties to provide analytics services. These third parties may use cookies, web beacons and other technologies to collect information about your use of the services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by us and third parties to, among other things, analyze and track data, determine the popularity of certain content and other websites and better understand your online activity. Our privacy policy does not apply to, and we are not responsible for, third party cookies, web beacons or other tracking technologies and we encourage you to check the privacy policies of these third parties to learn more about their privacy practices.

Security

We take reasonable measures to help protect personal information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Your Information Choices

Cookies

We make use of certain cookies on this website. Cookies are small pieces of data sent by a website and saved by your web browser.

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our services.

Statuspal

We use functional cookies, cookies to automatically sign you in if requested and cookies to enhance your browsing experience.

Google Analytics

We make use of cookies from Google Analytics to obtain information on the quality and effectiveness of this website. These analytical cookies expire after a maximum of 2 years.

Intercom

We make use of cookies from Intercom to support the functionality of the chat widget.

Hotjar

We make use of cookies from Hotjar in order to collect user behavioral data and that way improve our services.

Promotional Communications

You may opt out of receiving any promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Contact Us

If you have any questions about this privacy policy, please contact us at: [email protected].